Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer incoming phone calls and direct them to the appropriate department or individual
- Provide information about hotel services, amenities, and local attractions to guests
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Process guest check-ins and check-outs accurately and efficiently
- Maintain accurate records of guest accounts and transactions
- Assist with reservations and room assignments as needed
- Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience

Requirements:
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using phone systems and computer software for reservations and guest management
- Previous experience in hospitality or customer service is preferred, but not required
- High school diploma or equivalent

If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

Please submit your resume along with a brief cover letter explaining why you are interested in this position.

Job Types: Full-time, Part-time

Pay: $9.50 - $10.50 per hour

Expected hours: 24 – 38 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person